Doctors Corner

Faq?

Q1: How can I make an appointment?

You can either call us at (321) 6226222 where any of our trained staff can assist you with scheduling an appointment. You may also request an appointment on our website. One of our staff members will call you once we receive your request.

Q2: What are your regular office hours?

On Monday through Friday we are open from 8:30 am to 4:00 pm except on Thursdays from 8:30 am to 2:00 pm.

Q3: What insurances does the facility take?

We accept most major insurances. Please call your insurance company to verify if we are participating with your insurance company as many change yearly.  All payments and/or co-payments are due and payable at the time service is provided. Our method of payments are VISA/MASTERCARD/ AMEX/DISCOVER credit or debit cards, check or cash. There will be a return check charge of $25.00.

Q4: What do I need to bring with me on my first visit?

Bringing these few items with you to every visit, along with the first visit, will be very helpful. Items to bring include your driver’s license or ID card, an up to date insurance card, and a current list of any prescribed medications and vitamins, herbs, or over the counter medication. In addition, bring any interim records, diagnostic tests or laboratory results from other consultant’s office for Dr. Mitra’s review.

 

Q5: Iím sick, can I be seen the same day? What if I have never been seen before at Dr. Mitraís office?

Of course, we try our best to accommodate your needs. We know you are busy and you’re time is important to us. We can fit you in to be seen as a same day patient anytime during our business hours. We are even able to have you establish as a new patient that same day if you need to be seen.

Q6: How can Dr. Mitra be reached after hours in case of emergency?

Our providers and staff are dedicated to the health of your family and the health of our community. Dr. Mitra can be reached through answering service after hours.  We are also available via our patient portal for non-emergency matters. We encourage that you download patient portal for easier communication with Dr. Mitra and her staff. Give us a call, or drop by and meet us! You can even like on Facebook at /DrSueMitra

Q7: What is the cancellation policy of our office?

Please call within 24 hours if you are unable to keep your scheduled appointment. This allows us to provide that time slot to another patient. If three (3) canceled or missed appointment occur, it may result in being discharged from the practice.

Q8: How are laboratory and diagnostic testing site selected by patients?

The patient is responsible for the selection of the correct laboratory, radiology, imaging facility and hospital as authorized by your insurance carrier. The practice and/or staff will not be held responsible.

Q9: What is refilling policy of medications prescribed by Dr. Mitra ?

The best time to get a prescription refill is at your appointment. If you need to call for refills, don’t wait until you have run out. We advise you to contact our office at least two (2) days prior to running out of medication. Most refills require the doctor’s approval and may take upto 24-48 hours before it can be authorized. If possible, contact your pharmacy to have them fax a request to our office (if you choose this option, you will not need to contact our office directly). We would prefer not refilling medications after hours due to limited access to patient chart by staff. Request for narcotics, benzodiazepines, sleep aids or any controlled substances will be directed to respective consultants as we usually do not prescribe such medications. Some prescriptions cannot be called in. The prescription must be printed for you to pick up. Please do not call after hours for prescription refills.

Q10: How can I reach Dr. Mitra during business hours?

You may send messages via patient portal or make a telephone call. All calls are handled by the office staff in a prompt manner.  Please give them detailed messages. If needed, Dr. Mitra will call you back.

Q11: Do I need to make a follow up appointment with Dr. Mitra after getting any labs or diagnostics or seeing a consultant?

If you have diagnostic testing, i.e., lab, x-ray, echo, ultrasound, sleep study, please schedule a follow-up appointment, within 7 -10 days, to go over the results with Dr. Mitra  and you will be subject to your copay/coinsurance. Results are strictly not be given over the phone.

Q12: Does the office provide samples to patients?

We sometimes offer you samples if available to help you try out a new medication before you purchase it. Please, remember that samples are not a long-term way to fill your prescription. We do not always have samples of your medications.

Q13: How are Mail Order Prescriptions handled?

Many insurance plans offer financial incentives for using mail order pharmacies. We are glad to print out prescriptions for your mail order pharmacy needs. You can pick these up at our office. We do not fax or call in mail orders.

Q14: How are Referrals to consultant physicians handles during office visit?

Referrals can be done on the same day as your appointment and sometimes it can take 2-3 days, depending on your insurance and/or the urgency of your situation. Someone will contact you as soon as the referral authorization is obtained.


As a patient, it is your responsibility to ensure that your specialist is on your plan. It is also your responsibility to ensure your specialist receives your test results. You should pick-up a copy of your test results from our office and hand deliver them to your specialist. We will not fax test results and it is possible that the specialist will not see you without these. Please understand that it can sometimes take a few weeks to get an appointment with a specialist. This is not something we have control over.

Q15: What is the Dismissal Process from our practice?

If you are “dismissed” from the practice it means you can no longer schedule appointments, get medication refills or consider us to be your doctor. You have to find a doctor in another practice. Common Reasons for Dismissal are Failure to keep appointments, frequent no-shows and / or Noncompliance, which means you won’t follow physician instructions about an important health issue and / or Abusive behavior to staff


We will send a letter to your last known address, via certified mail, notifying you that you are being dismissed. If you have a medical emergency within 30 days of the date on this letter, we will see you. After that, you must find another doctor. We will forward a copy of your medical record to your new doctor after you let us know who it is and sign a release form.

Q16: What do you expect to receive at hand at the end of doctorís visit?

Every patient gets a patient summary in the end of the visit with their medication list and visit summary to enhance compliance by excellent patient education.

Q17: What do you do when you get hospitalized or have to go to an urgent care clinic or emergency room?

Please notify our office immediately at discharge to facilitate Transitional Care Management phone call within 48 hours window from hospital discharge day. Please make a follow up appointment with Dr. Mitra as soon as you get discharged from the hospital or any other facility for hospital/skilled rehabilitation center follow up.

Call our office today at 321-622-6222 to set up an appointment with Dr. Mitra and her staff.

Providing Quality Medical Care

Dr. Sue Mitra and her staff strive to offer their patients the best care, advice and services available in the medical field with the goal to keep patient healthy & happy.